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How to Request a Replacement:
To help us process your request as quickly as possible, please include the following details when contacting our support team:

• Order Number
• For Damaged Products: Clear photos of the damaged items and the shipping box.
• Replacement Address: The address where you’d like us to send the replacement products.

Processing Time for Replacements:

• Most reshipments are processed within 72 hours.
• If an internal investigation is required, processing may take longer.

Timeframe for Submitting a Request:

• For Damaged Products: Requests must be submitted within one month after delivery.
• For Lost Orders: Requests must be submitted within one month after the estimated delivery date.

Orders Returned to Our Fulfillment Center:
If your order is returned due to an unsuccessful delivery, our team will contact you directly to arrange the next steps.

Need More Help?

If you have any questions or need further assistance, feel free to contact our support team at assistance[at]marvenbeauty.com. We're happy to help!